Talk about a range of elements, including customer service There should also be a shorter processing time for refunds and better customer service. The company should adjust their system to let people know whether items are in stock or not so they don't create false expectations that goods will arrive on time. Eventually I got short email stating they'd taken my money despite not having the item in stock! The shop then took another nine days to process my refund. Despite using the holiday delivery schedule on their site, not only did nothing turn up in time, but it took nearly a week and three separate customer service inquiries to get an explanation from the company about what had happened. I ordered a case of dessert wine for a New Years party.
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